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Diploma in
Office Administration
FULL-TIME DAY: 90 Weeks/6 Semesters
FULL-TIME EVE: 120 Weeks/8 Semesters
TOTAL HOURS: 97 Credit Hours/
1800 Clock Hours
Program Objective:
Enrollment in this program provides the student with a thorough working knowledge of the roles and responsibilities in being an administrator in the business environment.
The objective is to provide students with basic education to secure responsible entry-level positions in the field of business, working as an Administrative Assistant, Secretary, Customer Service Representative, Receptionist, Office Manager, Office Assistant, Clerk, File Manager.
Career Skills:
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| An Administrative Assistant/Secretary is responsible for providing administrative support to an upper level executive. In this position, certain tasks will be performed such as preparing documents, making travel arrangements, managing office supplies and equipment, answering phones, handling mail and preparing reports. The Administrative Assistant position requires detailed knowledge of personal computer operations and its related software packages. Microsoft Office 2003. This position also requires strong interpersonal skills. |
| A Receptionist is responsible for greeting visitors and responding to any questions. This position also requires handling incoming and outgoing telephone calls, provide administrative and light clerical support. In this position, good oral and written communication skills are needed. |
| A File Manager is responsible for maintaining, tracking, retrieving and filing company files, data entry and data maintenance on various data files. This position requires good communication skills, being detail oriented and having excellent typing speed and accuracy. This position requires working knowledge of Microsoft Office 2003, Windows and mainframe applications. |
| A Customer Service Representative is responsible for data entry, receiving and entering orders, answering phones, handling customer requests for service and/or computerized billing systems. This requires thorough knowledge of computers via Microsoft Office 2003. |
| An Office Assistant/Clerk is responsible for filing, faxing, handling mail, making travel arrangements, answering telephones, document preparation, typing letters, copying, and inventory of office supplies. This requires thorough knowledge of computers via Microsoft Office 2003. |
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The Pennsylvania School of Business offers lifetime career placement services to its graduates. The Career Center will advise the students of career opportunities and will begin assisting them with their job search months before they graduate. School staff will help create a professional resume and sharpen students' interviewing skills. > Learn More |
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